Refund Policy

Last updated: September 16, 2026

At SnugglPouch, we want you to be happy with your purchase. If you're not satisfied with your order, we're here to help.

Refunds

We offer refunds on eligible orders requested within 30 days of purchase.

To request a refund, email us at snugglpouch@gmail.com with your order number and a brief description of the reason for your request. We may ask for photos or additional information depending on the situation.

You do not need to return the product to receive an approved refund.

Once your refund request has been reviewed and approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.

Damaged or Defective Items

If your SnugglPouch arrives damaged, defective, or you receive the wrong item, please contact us at snugglpouch@gmail.com as soon as possible.

Please include your order number and clear photos or video showing the issue. If approved, we may issue a full refund without requiring you to return the product.

Refund Eligibility

Refund requests may be denied if:

• The request is made more than 30 days after purchase

• The product has been damaged through misuse or improper care

• The issue was caused after the product was received

• Sufficient information is not provided to verify the issue

Refund requests are reviewed individually and are subject to applicable consumer protection laws.

Order Issues

If you experience an issue with your order, please contact us at snugglpouch@gmail.com and we'll do our best to resolve it.