Privacy Policy

Last updated: September 16, 2026

SnugglPouch operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.

• Financial information including payment card information, transaction details, form of payment, payment confirmation, and other payment-related details. Complete payment card information may be processed by our payment providers rather than directly stored by us.

• Account information including your username, password, preferences, and settings, if you create an account with us.

• Transaction information including the items you view, add to your cart, purchase, return, exchange, or cancel, as well as your transaction history.

• Communications with us including information you provide when contacting us, such as through customer support inquiries.

• Device information including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate our website.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you when you create an account, place an order, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

• Automatically through the Services from your device when you use our website or interact with our Services, including through cookies and similar technologies.

• From our service providers when we engage third parties to provide technology, payment processing, analytics, fulfillment, shipping, customer support, or other services on our behalf.

• From our partners or other third parties where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide our Services, process payments, fulfill orders, remember your preferences, send order notifications, process purchases, refunds, and other transactions, arrange shipping, provide customer support, and improve your shopping experience.

• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing communications by email or showing you advertisements for our products or services on our website or other websites and platforms. This may include advertising based on items you previously viewed, purchased, added to your cart, or other activity on our Services.

• Security and Fraud Prevention. We may use your personal information to provide a secure shopping experience, detect and prevent fraudulent, illegal, unsafe, or malicious activity, protect our Services, and investigate potential security issues.

• Communicating with You. We use your personal information to provide customer support, respond to inquiries, provide information regarding your orders, and maintain our business relationship with you.

• Legal Reasons. We may use your personal information to comply with applicable laws, respond to valid legal processes or governmental requests, investigate disputes or potential violations of our policies, and protect our rights and the rights of our customers.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law. These circumstances may include:

• With vendors and service providers that perform services on our behalf, including payment processing, data analytics, customer support, cloud storage, fulfillment, shipping, fraud prevention, and website services.

• With business and marketing partners to provide marketing services, advertising, analytics, and promotional services.

• With advertising platforms and technology providers that help us measure advertising performance and provide relevant advertisements.

• When you direct, request, or otherwise consent to our disclosure of certain information to third parties.

• With affiliates or other companies within our corporate group, where applicable.

• In connection with a business transaction such as a merger, acquisition, sale of assets, financing, or bankruptcy.

• When required to comply with applicable laws, subpoenas, court orders, search warrants, or other valid legal requests.

• When necessary to enforce our terms, policies, or agreements, or to protect or defend our Services, rights, customers, or others.

Cookies and Similar Technologies

We may use cookies, pixels, web beacons, and similar technologies to help our website function properly, remember preferences, understand website traffic, analyze user behavior, and improve our Services.

We may also use these technologies for advertising and marketing purposes, including measuring advertising performance and showing relevant advertisements.

You may be able to adjust your browser or device settings to block or delete cookies. However, disabling certain cookies may affect the functionality of our website.

Third-Party Advertising and Analytics

We may use third-party advertising, analytics, and tracking services to understand how visitors interact with our website, measure advertising performance, and provide relevant advertisements.

These third parties may collect information about your activity on our website through cookies, pixels, or similar technologies. Their collection and use of information may be governed by their own privacy policies.

Depending on where you reside, you may have certain rights to opt out of targeted advertising or certain forms of data sharing. You may contact us at snugglpouch@gmail.com to learn more or exercise applicable privacy rights.

Payment Information

Payments made through our website may be processed by third-party payment providers.

We generally do not directly store complete credit or debit card numbers. Payment providers process payment information according to their own privacy policies and security practices.

Data Security

We take reasonable measures to protect the personal information we collect against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. We cannot guarantee the absolute security of your personal information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on whether we need it to fulfill orders, provide Services, maintain business records, prevent fraud, resolve disputes, comply with legal obligations, or enforce our agreements and policies.

When personal information is no longer reasonably necessary, we may delete or anonymize it where appropriate.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights may not apply in every circumstance and may be subject to applicable legal requirements and exceptions.

• Right to Access / Know. You may have the right to request access to personal information we hold about you.

• Right to Delete. You may have the right to request that we delete certain personal information we maintain about you.

• Right to Correct. You may have the right to request correction of inaccurate personal information.

• Right of Portability. You may have the right to receive a copy of certain personal information we maintain about you and request that it be transferred to another party, where applicable.

• Right to Opt Out of Targeted Advertising or Certain Data Sharing. Depending on where you reside, you may have the right to opt out of certain forms of targeted advertising or data sharing as defined by applicable privacy laws.

• Managing Communication Preferences. You may opt out of promotional emails at any time by using the unsubscribe option included in our marketing communications.

To exercise applicable privacy rights, please contact us at snugglpouch@gmail.com.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us at snugglpouch@gmail.com so that we can review the request and take appropriate action.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not operated or controlled by SnugglPouch, you should review that website's privacy policy and terms. We are not responsible for the privacy, security, content, or practices of third-party websites.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us at snugglpouch@gmail.com.

Depending on where you live, you may also have the right to appeal a decision regarding your privacy request or submit a complaint to the appropriate data protection or privacy authority.

International Transfers

Your personal information may be transferred to, stored, or processed in countries outside the country where you live.

When required by applicable law, we will use appropriate safeguards for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, privacy practices, or applicable laws.

When we make changes, we will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:

SnugglPouch
Email: snugglpouch@gmail.com